FAQ
Frequently Asked Questions
What is the Tab Service?
Our Tab Service allows you to purchase essential goods now and pay later over an agreed period. No credit checks are required.
How do I apply for a service?
Register an account, log in, and navigate to the service you need. Fill out the application form and we'll review it within 24-48 hours.
What is Capital Assistance?
Capital Assistance provides zero-risk funding for your business ideas. Our financial team evaluates your proposal and, if approved, funds your venture with no personal financial risk.
How do claims work?
After your order is delivered, there is a 30-day waiting period. Once this period passes, the "Submit Claim" button turns from grey to brown, and you can submit a claim for refunds, replacements, or damaged goods.
What services does the Mother Plan include?
The Mother Plan includes access to vetted nannies, cleaners, cooks, and personal care assistants. You can request specific services based on your family's needs.
How are staff assigned to my order?
Our admin team assigns the most suitable available staff member (driver, shopper, nanny, etc.) to your specific request based on their role and availability.
Is there a subscription fee?
No, there are no subscription fees. You only pay for the products and services you use, on your Tab payment plan.
How do I contact support?
You can reach us via phone, email, or through the contact form on our website. Our customer service team is available Monday to Friday, 8:00 - 17:00.